Find where your leads go missing.

For HVAC, plumbing and cleaning businesses in Seattle and the Eastside. One 45-minute call and a written plan showing where enquiries slip through: missed calls, slow replies, quotes that never get chased. You get three fixes with costs on each.

If you go ahead with a build, the full $600 is credited against it.

Who it's for

  • Owner-run HVAC, plumbing and cleaning companies, roughly 1 to 25 people
  • Calls go to voicemail while you are on a job and some never get called back
  • Quote requests come in by web form, email, text and Facebook and are hard to keep track of
  • Follow-up on quotes depends on someone remembering to do it
  • You want to know what is worth automating before you spend money on it

What the audit covers

Lead intake

Every way a customer can reach you (phone, web form, Google Business Profile, email, text, social) and what happens to each enquiry after it arrives.

Response time

How quickly a new enquiry gets a reply during the workday, after hours and at weekends, and where it waits.

Quoting and booking

The steps from "can you come look at it" to a booked visit, and which of them are copy-paste work.

Follow-up

What happens to quotes that are not accepted straight away, and to past customers who are due a service.

Your current tools

The software you already pay for (scheduling, CRM, invoicing, spreadsheets) and what it can do that is not switched on.

What you get

  • A 45-minute video call walking through how leads reach you today
  • A written report: a simple map of your lead flow with the gaps marked
  • Three recommended fixes, each with what it does, the tools involved, a fixed price and a timeline
  • Fixes you can do yourself for free are marked as such
  • You keep the report and can use it with anyone, including doing it in-house

Timeline

Book and pay

Pick a time for the call. Payment is by card through a Stripe invoice or payment link, due before the call.

45-minute call

We go through how enquiries arrive and what happens next. Screen-share is helpful but not required.

Written plan within 48 hours

The report lands in your inbox within 48 hours of the call (business days).

Optional build

If you want one of the fixes built, workflow builds start from $1,400 and the $600 is credited in full.

FAQ

How do I pay?

By card, through a Stripe invoice or payment link sent after you book. The $600 is due before the call.

Do I have to buy a build afterwards?

No. The report is yours either way. If you do go ahead with a build, the full $600 comes off the price.

What kind of fixes are we talking about?

Typically things like a text-back when a call is missed, an instant reply to web-form enquiries that asks the qualifying questions, a booking link, quotes logged automatically to a sheet or CRM you already use, and a follow-up message when a quote goes quiet.

Do I need to change my software?

Usually not. The plan starts from the tools you already have. If something would need a new tool, the report says so and what it costs.

Will an AI be talking to my customers?

Only if you want it to, and only within rules you approve. Many fixes are plain automations with no AI in them. Anything customer-facing is shown to you before it goes live.

Who does the work?

I do. I am Macrae Myint, based in the Seattle area. I build AI systems and websites, and I have 12+ years of design work behind that.

Do you work outside Seattle and the Eastside?

Yes. The call is remote, so the audit works anywhere. This page is aimed at local home-service businesses because that is who I am focusing on right now.